Receiving Complaints<\/h2><\/a>
Any person who wishes to make a complaint about the claims management services offered by this site may do so
\na) by email to:<\/p>
![](\"\/wp-content\/uploads\/2013\/01\/complaints-email.jpg\")
<\/p>
b) by letter to:<\/p>
Claims.co.uk Ltd
\n124 City Road
\nLondon
\nEC1V 2NX
\nUnited Kingdom<\/p>
c) by telephone to:<\/p>
02893 359698<\/p><\/div>
Responding to Complaints<\/h2><\/a>
i) We reserve the right to decline to consider any complaint raised more than 6 months after the complainant became aware of the cause of the complaint.<\/p>
ii) We will send a written or electronic acknowledgement of any complaint received within 5 business days of receipt of any such complaint, giving the job description of the person handling the complaint, together with a copy of this internal complaints handling procedure.<\/p>
iii) Within 4 weeks of receiving the complaint we will either send the complainant a final response or a holding response, explaining why it has not been possible to deal with the complaint within 4 weeks, and indicate when further contact will be made, which will be within 8 weeks of the original complaint.<\/p>
iv) If a final response cannot still be provided within this 8 week timescale then the complainant will be informed of this and the reasons why, and advised of their right to make a complaint to the Financial Conduct Authority.<\/p><\/div>